Incident & Emergency Procedures

If something goes wrong, follow the steps below as written.

When Things Go Wrong — Here's What to Do 🚨

Relevant for: Coaches, Volunteers

Emergencies are rare, but preparation is everything. Every R5 Play staff member and volunteer must know these procedures before their first shift.

Step 1: Ensure Immediate Safety

• Medical emergency — call 911 first
• Clear bystanders and create space for the injured person
• Do not move someone who may have a spinal or neck injury
• Retrieve the First Aid kit from the designated location at your venue

Step 2: Contact R5 Play Leadership

• Notify the on-site event lead immediately
• Call the R5 Play emergency line (provided in your onboarding package)
• Do not post about incidents on social media

Step 3: Document Everything

• Complete an Incident Report Form within 2 hours of the event
• Note: time, location, what happened, witnesses, actions taken
• Submit form to your coordinator and retain a copy

Common Scenarios

• Minor injury — apply first aid, document, notify parent
• Severe injury — 911, notify parent, document, notify director
• Missing child — alert all staff immediately, do not leave venue
• Threatening behavior — remove athletes, call 911, do not intervene physically

Stay calm. Act fast. Document everything. You've got this. 💪